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**Reminder of Laboratory downtime on Monday the 5th of May due to the UK Public Holiday.**

The Laboratory and offices will be closed for business on Monday, May 5th.

Normal operations will resume on Tuesday, May 6th.

All inquiries will be addressed upon our return.

 

Kind Regards,

Lubetrend Team
Update and Clarification for assistance via Telephone

For direct assistance, please call our Customer Service team at:

0151 350 6669

Alternatively, reach us via the switchboard at:

0151 350 6666

then select Option 2, followed by Option 1.  

 
Sending Samples to the correct Lab address post Re-Location:

For those customers who have been using the German Hub to send their samples to the UK please continue to do so as normal by sending your samples to:

C/O Sample Management
Am neuen Rheinhafen 12a
D-67346 Speyer
Pre-paid DHL Returns Bags

If using the pre-paid DHL returns bags, these samples will be shipped directly to the UK lab, avoiding any potential issues with customs clearance etc and the collections can be booked online using the DHL RETURNS function on the Lubetrend Portal. (Contact your sample Kit Supplier or use the 'Contact Us' button on the login page for more information should this option be of interest).

Alternatively, you can send your samples direct to the UK lab, ensuring you use the new lab address below:

Lubetrend Laboratory - Gate 3
Rossmore Business Park
Ellesmere Port, Cheshire
United Kingdom
CH65 3EN

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